Privacy Policy

1. Data Controller Identity & Contact Details

District Drainage & Water operates this website and enquiry platform. For all legal, privacy, and data protection enquiries, you can contact our privacy officer directly by email.

• Trading Name: District Drainage & Water
• Contact Email: team@districtdrainageandwater.com

2. Information We Collect

We collect information directly from you when you submit a callback request, contact form, or interactive quiz, as well as automatic technical parameters when you browse our website.

• Direct Information: Full name, telephone number, email address, town or postcode, selected drainage service, and problem description.
• Automatic Technical Parameters: IP address, browser user-agent, pages visited, UTM campaign tracking parameters, and referrer URLs.
• Coarse Geolocation: Subject to your cookie consent, we process coarse location parameters (City, Region, and Postal Outcode) to route requests to local drainage partners. We do NOT collect or store precise GPS coordinates (latitude or longitude).

3. How We Use Your Information

We use your personal data strictly for commercial, technical, and operational purposes related to your enquiry.

• Processing and responding to your drainage enquiries and callback requests.
• Connecting you with qualified independent drainage contractors operating across selected Dorset & Hampshire locations.
• Maintaining platform security, preventing spam, and logging rate limits.
• Analysing aggregate website traffic and marketing campaign performance.

4. Lawful Bases for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Pre-Contractual Steps (Art. 6(1)(b)): Processing your enquiry details to fulfill your request for a callback or quote.
• Legitimate Interests (Art. 6(1)(f)): Introducing your enquiry to suitable local drainage partners and maintaining platform security.
• Consent (Art. 6(1)(a)): Capturing optional performance/marketing cookies, UTM referral parameters, and coarse IP geolocation.
• Legal Obligation (Art. 6(1)(c)): Processing data-subject rights requests and maintaining compliance records.

5. Data Sharing and Third-Party Recipients

We do not sell personal information to third parties. We share your information only with essential data processors and independent service partners necessary to fulfill your request:

• Independent Drainage Partners: Enquiry details are passed to qualified local drainage contractors who service your location.
• Database & Hosting Providers: Supabase Inc. provides secure, encrypted cloud database and serverless function infrastructure.
• Transactional Email Services: Resend Inc. delivers notification emails regarding your enquiry.
• IP Geolocation API: ipapi.co (Kloudend Inc.) resolves coarse city and postal outcode from IP addresses (gated by cookie consent).

6. Data Retention Schedule

We do not retain personal data longer than necessary for the purposes for which it was collected:

• Active Lead Enquiries: Retained for up to 90 days. Non-customer enquiries older than 90 days are automatically flagged for anonymisation.
• Anonymised Lead Records: Once anonymised, PII is removed and the remaining anonymous statistical record is permanently purged from the database after 7 days.
• Converted Customer Records: Records associated with completed work orders are retained as necessary for tax, accounting, or legal claims.
• Data Removal Requests: Request records are logged to process anonymisation and maintain an immutable audit trail.

7. Your Individual Data Rights

Under UK GDPR, you have comprehensive rights regarding your personal data:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): You can request that we delete or anonymise your personal data.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing relies on consent, you may withdraw consent at any time.

8. How to Submit a Data Removal or Rights Request

You can submit a request for access, correction, or deletion of your personal data at any time through either of two available channels:

• Direct Email: Send your request directly to team@districtdrainageandwater.com.
• Online Removal Form: Complete the optional Data Removal Request form on this page.
• Response Deadline: We review and process all eligible data-rights requests within 30 days, subject to identity verification and any legal requirement to retain accounting records.

9. Complaints & Regulatory Authority

If you have concerns about how we handle your personal data, please contact us first at team@districtdrainageandwater.com so we can resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.